Shipping policy

Last Updated: June 2026

This website is operated by Kodiak Commerce Ltd, trading as Kodiak_Bot.

We aim to process and ship all orders as quickly and safely as possible. Please review the information below for details on shipping times, costs, and delivery expectations.

Order Processing Time

All orders are typically processed within:

  • 1–3 business days (Monday to Friday)

Processing times may vary during busy periods, holidays, or special promotions.

Once your order has been processed, you will receive a confirmation that your item has been dispatched.

Shipping Methods

We use reliable courier services to ensure safe and tracked delivery of all orders.

Available shipping options may include:

  • Standard Tracked Delivery

  • Express Tracked Delivery (where available)

All orders are shipped with tracking where possible.

Delivery Times

Estimated delivery times after dispatch:

  • Domestic (UK): 2–5 business days

  • Europe: 5–10 business days

  • International: 7–14+ business days (varies by location)

Please note that delivery times are estimates only and may be affected by customs, courier delays, or external factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination

  • Package weight and size

  • Selected delivery method

Any free shipping promotions (if active) will be clearly displayed on the website.

Tracking Information

Where tracking is available, you will receive a tracking number once your order has been dispatched.

Please allow up to 24–48 hours for tracking information to update after dispatch.

Customs, Duties & Import Fees

For international orders:

  • Customers are responsible for any customs duties, import taxes, or additional fees charged by their country.

  • Kodiak_Bot is not responsible for delays caused by customs processing.

We recommend checking your local import regulations before placing an order.

Delays & Exceptions

While we aim for fast delivery, delays can occasionally occur due to:

  • Courier disruptions

  • Weather conditions

  • Public holidays

  • Customs inspections

  • High order volumes

If your order is significantly delayed, please contact us and we will assist where possible.

Lost or Missing Parcels

If your order has not arrived within the expected timeframe:

  • Please check your tracking information first.

  • Contact the courier if applicable.

  • Then contact us if further assistance is needed.

We will work with the courier to investigate any lost parcels. Resolution may depend on the courier’s investigation outcome.

Incorrect Address

Customers are responsible for ensuring all shipping details are correct at checkout.

We are not responsible for:

  • Orders shipped to incorrect addresses provided by the customer

  • Delays caused by incomplete or incorrect address information

If you notice an error, please contact us immediately and we will try to update it before dispatch.

Damaged Items in Transit

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Order number

  • Photos of the packaging and item damage

We will review the issue and offer an appropriate resolution where applicable.

Contact Information

If you have any questions about shipping, delivery, or your order status, please contact us:

accounts@kodiakcollectibles.co.uk

Kodiak Commerce Ltd
Trading as Kodiak_Bot